Refund policy

Our Promise
If your order arrives damaged, broken or incorrect, we ensure a quick exchange. We do not provide any returns or refunds.

No Return or Refund
Due to the hygiene and personal-care nature of fragrances, we strictly do not accept returns or issue monetary refunds once items are delivered. Exchanges are only valid for verified damaged parcels.

Damaged or Wrong Items
If your parcel arrives broken, leaked, or with the wrong item, send an unedited box-opening video via WhatsApp within 48 hours of delivery. We will dispatch a prompt replacement right away upon inspection. No refund or return is offered under any circumstances.

Exchange Process
Approved exchanges are processed quickly. Once your damaged item claim is verified by our team, a brand new replacement package is dispatched at zero extra cost.

How to Claim an Exchange
Message us on WhatsApp at +91 97213 60785 or email alshazperfumesgmail.com with your order ID and unboxing video. We will promptly dispatch your exchange package.

Prepaid Orders
All Al Shaz Perfumes orders are prepaid via UPI, cards, or netbanking. Please note that all sales are final, with no cancellations, monetary refunds, or cash returns.